FAQ

Creating your Spinbuffalo Casino account is a straightforward process that takes just a few minutes. Start by clicking the "Sign Up" or "Register" button on our homepage. You'll need to provide basic information including your email address, chosen username, secure password, and personal details like your full name and date of birth.Make sure to use accurate information during registration, as this will be verified during the account verification process. Choose a strong password that combines letters, numbers, and special characters to keep your account secure. You'll also need to select your preferred currency from our available options, which include USD, EUR, GBP, CAD, and various cryptocurrencies like Bitcoin, Ethereum, and Litecoin.After completing the registration form, check your email for a verification link. Click this link to activate your account and confirm your email address. Once verified, you can log in and start exploring our games, claim your welcome bonus, and make your first deposit. Remember to review our terms and conditions during registration to understand our policies and ensure a smooth gaming experience.

New players at Spinbuffalo Casino can claim an impressive welcome bonus of 350% up to $2,000 or 2 BTC on their first deposit. This generous offer significantly boosts your initial bankroll, giving you more funds to explore our extensive game library. The minimum deposit required to activate this bonus is just $10, making it accessible to players with various budget levels.To claim your welcome bonus, simply make your first deposit after creating and verifying your account. The bonus funds will be automatically credited to your account, though some promotions may require you to opt-in first. Keep in mind that this bonus comes with a 30x wagering requirement, which means you'll need to wager the bonus amount 30 times before you can withdraw any winnings.The welcome bonus can typically be used on most slot games, though some restrictions may apply to certain high-RTP games or progressive jackpots. Always check the specific terms and conditions for your bonus to understand which games contribute to the wagering requirements and any maximum bet limits that apply while the bonus is active.

While Spinbuffalo Casino focuses primarily on deposit-based promotions, we occasionally offer special no deposit bonuses to new players or as part of promotional campaigns. These bonuses allow you to try our games without making an initial deposit, though they typically come with specific terms and conditions.No deposit bonuses, when available, are usually smaller amounts compared to deposit bonuses and may be offered as free spins on selected slot games or a small amount of bonus cash. These promotions often have stricter wagering requirements and maximum cashout limits to prevent abuse while still giving players a genuine chance to win real money.To stay updated on any no deposit bonus codes or special promotional offers, we recommend subscribing to our newsletter, following our social media channels, or checking our promotions page regularly. Our customer support team can also inform you about any current no deposit offers when you contact them through live chat or email.

Spinbuffalo Casino offers a diverse range of payment methods to accommodate players worldwide. For traditional banking, we accept major credit and debit cards including Visa, MasterCard, and Maestro. We also support popular e-wallets like Neteller and Skrill, as well as regional options like iDeal for our European players, and modern payment solutions like Apple Pay for quick mobile transactions.Cryptocurrency enthusiasts will appreciate our extensive crypto payment options. We accept Bitcoin (BTC), Bitcoin Cash (BCH), Ethereum (ETH), Litecoin (LTC), Dogecoin (DOGE), Ripple (XRP), Tether (USDT), and Tron (TRX). Crypto payments offer enhanced privacy, faster processing times, and often lower fees compared to traditional banking methods.Deposit processing times vary by method, with most e-wallets and cryptocurrencies processed instantly, while card payments may take a few minutes. Withdrawal times depend on your chosen method and account verification status, with crypto withdrawals typically being the fastest option. Always check the specific processing times and any fees associated with your preferred payment method before making transactions.

Withdrawal processing times at Spinbuffalo Casino vary depending on your chosen payment method and account verification status. Cryptocurrency withdrawals are typically the fastest, often processed within a few hours to 24 hours once approved. E-wallet withdrawals like Neteller and Skrill usually take 24-48 hours, while traditional bank transfers and card withdrawals may take 3-5 business days.Before your first withdrawal, you'll need to complete our account verification process, which includes providing identification documents. This one-time process helps ensure security and compliance with regulatory requirements. Once your account is fully verified, subsequent withdrawals are processed much more quickly.The withdrawal process begins when you submit your request through your account dashboard. Our finance team reviews each withdrawal for security purposes, which may add some processing time. To expedite your withdrawals, ensure your account is fully verified, use the same payment method for deposits and withdrawals when possible, and make sure you've met any applicable wagering requirements for bonuses.

Wagering requirements are conditions attached to bonuses that specify how many times you need to wager the bonus amount before you can withdraw any winnings. At Spinbuffalo Casino, our standard wagering requirement is 30x the bonus amount. For example, if you receive a $100 bonus, you'll need to place $3,000 in bets before you can cash out any winnings from that bonus.Different games contribute differently to wagering requirements. Slot games typically contribute 100% of each bet toward meeting the requirements, while table games like blackjack and roulette may contribute less or sometimes not at all. Live dealer games often have reduced contribution rates, usually between 10-20% per bet.It's important to understand that wagering requirements apply to the bonus amount, not your deposit. You can always withdraw your original deposit (minus any bonus funds) if you choose not to complete the wagering requirements. Keep track of your progress through your account dashboard, which shows how much wagering you've completed and how much remains.

Yes, Spinbuffalo Casino is fully optimized for mobile play across all devices. Our mobile platform works seamlessly on smartphones and tablets running iOS, Android, or other operating systems through your device's web browser. You don't need to download a separate app – simply visit our website through your mobile browser for the complete casino experience.The mobile version includes all the same features as the desktop site, including account management, deposits and withdrawals, bonus claims, and access to our full game library. Our responsive design automatically adjusts to your screen size, ensuring optimal gameplay whether you're using a phone or tablet.Mobile performance is excellent across all our supported payment methods, including cryptocurrency transactions and Apple Pay for iOS users. Games load quickly and run smoothly on mobile devices, with touch-optimized controls for slots and table games. Live dealer games also work perfectly on mobile, allowing you to enjoy the authentic casino experience from anywhere.

Spinbuffalo Casino partners with some of the industry's most respected game developers to provide a diverse and high-quality gaming experience. Our portfolio includes games from Evolution Gaming, the world leader in live dealer games, ensuring authentic casino action with professional dealers and high-definition streaming.For slot enthusiasts, we feature titles from top providers including Pragmatic Play, Play'n GO, Big Time Gaming, NoLimit City, and Push Gaming. These developers are known for innovative features, engaging themes, and potentially massive payouts. We also offer classic slots from established providers like Novomatic and Merkur Gaming, alongside modern releases from Thunderkick, Yggdrasil, and Red Tiger Gaming.Our game library includes BGaming titles through the Softswiss platform, as well as games from Relax Gaming, ensuring a comprehensive selection of slots, table games, and specialty games. This diverse provider network means you'll find everything from traditional fruit machines to cutting-edge video slots with unique bonus features and mechanics.

Spinbuffalo Casino operates under proper licensing and regulation to ensure fair play and player protection. We maintain licenses from reputable gaming authorities that oversee our operations, game fairness, and financial security. These regulatory bodies require regular audits and compliance checks to maintain our operating licenses.Our games use certified random number generators (RNGs) that are regularly tested by independent auditing companies to ensure fair and unpredictable outcomes. This means every spin, card deal, and dice roll is completely random and cannot be manipulated by the casino or players.We also implement industry-standard security measures including SSL encryption to protect your personal and financial information. Our commitment to responsible gambling includes tools for setting deposit limits, session time limits, and self-exclusion options. These measures, combined with our regulatory oversight, create a safe and trustworthy gaming environment for all players.

Account verification, also known as Know Your Customer (KYC), is a standard security procedure required by gaming regulations. At Spinbuffalo Casino, verification typically involves providing a government-issued photo ID (passport, driver's license, or national ID card), proof of address (utility bill or bank statement dated within the last three months), and sometimes proof of payment method ownership.The verification process usually begins when you make your first withdrawal request, though we may ask for documents earlier in some cases. Upload clear, high-quality photos or scans of your documents through your account dashboard or email them to our support team. Make sure all information is visible and matches the details you provided during registration.Verification typically takes 24-72 hours once we receive all required documents. Our team reviews each submission carefully to ensure authenticity and compliance. Once verified, your account gains full functionality including faster withdrawals and higher transaction limits. This one-time process helps protect both you and the casino from fraud and ensures compliance with anti-money laundering regulations.

Spinbuffalo Casino offers multiple ways to reach our customer support team whenever you need assistance. Our live chat feature is available 24/7 and provides the fastest response times for immediate help with account issues, game questions, or technical problems. Access live chat through the support icon on any page of our website.For more detailed inquiries or when you need to send documents, you can email our support team at support@spinbuffalo.com. Email responses typically arrive within a few hours, and this method is perfect for complex issues that require detailed explanations or when you need to attach files like verification documents.Our support team is knowledgeable about all aspects of our casino, from technical issues and account management to bonus terms and game rules. They can assist in multiple languages and are trained to resolve issues quickly and professionally. Whether you're a new player with registration questions or an experienced user needing help with a withdrawal, our team is ready to help.

If you encounter technical problems while playing at Spinbuffalo Casino, there are several steps you can take to resolve most issues quickly. First, try refreshing your browser or restarting the game, as this fixes many temporary glitches. Clear your browser cache and cookies, ensure you have a stable internet connection, and check that your browser is updated to the latest version.For mobile users, closing and reopening your browser app or switching between WiFi and mobile data can often resolve connectivity issues. If a specific game isn't loading properly, try accessing it from a different device or browser to determine if the issue is device-specific.If these basic troubleshooting steps don't resolve your problem, contact our customer support team immediately through live chat or email. Provide details about the issue, including what game you were playing, what happened, and any error messages you received. Our technical team can investigate server-side issues and ensure any affected bets are properly resolved. We maintain detailed logs of all gaming activity to quickly identify and fix any problems.

Spinbuffalo Casino is committed to promoting safe and responsible gambling practices. We provide various tools to help you maintain control over your gaming activities, including deposit limits that you can set daily, weekly, or monthly to manage your spending. You can also set session time limits to control how long you spend playing and cooling-off periods for temporary breaks from gaming.Our self-exclusion feature allows you to temporarily or permanently block access to your account if you feel you need a break from gambling. We also provide reality checks that remind you how long you've been playing and how much you've spent during your session. These tools are easily accessible through your account settings and can be activated at any time.We partner with organizations like GamCare, Gambling Therapy, and Gamblers Anonymous to provide additional support resources. Our staff is trained to recognize signs of problem gambling and can provide information about professional help when needed. Remember that gambling should always be entertainment, not a way to make money or solve financial problems. If you ever feel that gambling is negatively impacting your life, please reach out for help.